Terms of Service
Last updated: June 9, 2026
Agreement to Terms
By accessing or using the services of Fortex Door Services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.
Services Provided
Fortex Door Services provides garage door repair, installation, maintenance, and related services including:
- Garage door repairs and maintenance
- Motor installation and replacement
- Spring replacement and repairs
- Emergency repair services
- New garage door installation
- Automation and upgrades
Service Appointments
Service appointments are scheduled based on availability. We strive to provide same-day service where possible, but cannot guarantee specific timeframes. Emergency services are prioritized based on urgency and safety concerns.
Quotes and Pricing
We provide upfront quotes before commencing work. Our pricing policy includes:
- Free, no-obligation quotes for most services
- Transparent pricing with no hidden fees
- Written quotes provided before work begins
- Additional charges only with customer approval
- Emergency service may incur additional fees
Payment Terms
Payment is due upon completion of services unless otherwise agreed in writing. We accept cash, bank transfer, and major credit cards. Invoices not paid within agreed terms may incur late payment fees.
Warranty and Guarantees
We stand behind our work with the following warranties:
- Workmanship warranty on all repairs and installations
- Manufacturer warranties on parts and equipment
- Warranty terms provided in writing with each service
- Warranty does not cover damage from misuse or neglect
Customer Responsibilities
Customers agree to:
- Provide accurate information about the garage door issue
- Ensure safe access to the work area
- Remove vehicles and obstacles from the work area
- Inform us of any known hazards or special conditions
- Be present or arrange for authorized access during service
- Make payment according to agreed terms
Cancellation Policy
Appointments may be cancelled or rescheduled with reasonable notice. Late cancellations (less than 2 hours before scheduled appointment) may incur a cancellation fee. Emergency service calls cannot be cancelled once a technician is dispatched.
Limitation of Liability
Fortex Door Services shall not be liable for any indirect, incidental, special, or consequential damages arising from our services. Our total liability shall not exceed the amount paid for the specific service in question.
Safety and Compliance
All work is performed in accordance with Australian safety standards and local building codes. We are fully licensed and insured. Customers are responsible for ensuring any modifications comply with local regulations and body corporate rules where applicable.
Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Fortex Door Services and protected by copyright laws. Unauthorized use is prohibited.
Dispute Resolution
Any disputes arising from our services will be resolved through good faith negotiation. If resolution cannot be reached, disputes will be handled in accordance with Queensland law.
Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms.
Governing Law
These Terms of Service are governed by the laws of Queensland, Australia. Any legal action must be brought in the courts of Queensland.
Contact Information
For questions about these Terms of Service, please contact us: